Shipping policy
Shipping Policy
Last updated: 09 January 2026
1. Company Information
Company name: Fibrein Ltd.
Contact email: info@fibreinskin.ie
If you have any questions about shipping or delivery, please contact us at the email address above.
2. Order Processing
All orders are processed and prepared for dispatch from our warehouse on business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Please note that dispatch times refer to the time it takes for your order to leave our warehouse, not the delivery time itself.
3. Shipping Options
We currently offer two shipping options at checkout:
🌿 Green Shipping
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Dispatch from our warehouse within 5–7 business days
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A lower-impact shipping option
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Fibrein Ltd. contributes toward the shipping cost to support more sustainable delivery choices
🚚 Standard Shipping
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Dispatch from our warehouse within 2–4 business days
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A faster dispatch option
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This option carries a higher shipping cost compared to Green Shipping
Shipping costs are clearly displayed at checkout before payment is completed.
4. Delivery Times
Delivery times may vary depending on your location and the courier service used. Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to factors outside our control (such as weather conditions, customs processing, or courier disruptions).
5. Shipping Destinations
We currently ship to selected countries. Available shipping destinations will be shown at checkout. If your country is not listed, please contact us at info@fibreinskin.ie for assistance.
6. Incorrect or Incomplete Address
Please ensure that all shipping details are correct at the time of placing your order. Fibrein Ltd. cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
7. Lost or Delayed Orders
If your order appears to be delayed or lost in transit, please contact us at info@fibreinskin.ie and we will do our best to assist you.
8. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations or shipping practices. Any updates will be posted on this page.